Nurse Assist on Cinnovate platform
Read the article below by Vera Schuitert healthcare consultant from Cinnovate, one of our sales partners.
Care without worry, alarms you can rely on.
A rollout often sounds like you take something out of a box and it’s done. It doesn’t work that way in healthcare. At Noorderboog, we implemented Cinnovate at new locations, step by step, with practice as the yardstick. That means: creating a functional design together, functional testing of the links and processes, delivery, training, guidance during the go live and aftercare in the weeks after.
We started with the teams. In sessions with care workers, we reduced the work process to its core: which reports do you want to see, who triages, who handles, and when is something “just watch” or “go now.” This prevents reports from becoming noise, or responsibility from falling between the cracks. We translated these agreements into workflows in the Cinnovate platform.
Testing and training, with no surprises
Then we did functional testing. Not just whether something works technically, but especially whether it works logically: does a report arrive at the right place, is the follow-up unambiguous, and can you record what you need to be able to find later. Only when that is correct do we deliver.
Training we do as practically as possible. With real phones, real reports, and the Assist App as a set route: receive report, triage, choose action, complete. The goal is that employees don’t have to search as soon as it gets busy.
During going live, we were on the floor. The first days, and especially the evenings, define adoption. We guided, answered questions and made adjustments where necessary. In the weeks that followed, aftercare followed: evaluating reports together, fine-tuning settings and additional coaching where needed. That’s the difference between “it’s on” and “it helps.”
Nice to see: after a few shifts, questions are no longer about technology, but about care. “This notification, is this a signal or an alarm?” When teams are there, you know it lands.
Noorderboog integrally chooses NurseAssist from Kepler
What makes this rollout extra interesting is that Noorderboog has integrally chosen NurseAssist of those are AI sensors that run directly on a smart camera, with 360-degree coverage and local processing, intended to support, among other things, fall detection and in-room risk monitoring.
Important, also for support, is the privacy story. Kepler describes that processing takes place locally on the device and that no identifiable images are stored. That’s not just a technical choice, that’s mostly a prerequisite to deploying this responsibly.
My role in this was not only to get the technology “on”, but also to work out and adopt it. Determining together where it adds value, how you work with it, what you do and don’t expect from such a sensor, and how you interpret reports. For example, NurseAssist can give signals around falling, in bed, out of bed, and also situations such as being in the bathroom too long.
For Noorderboog, the strength lies mainly in the integration: everything comes together on the Cinnovate platform, and care workers transact entirely through the Assist App on their smartphones. One workflow, one place to look, choose and register. No digital obstacle course, but support that walks with the care. Technology only gets really smart when the work arrangement is right. And you make that appointment together, in practice, and you stay with it until it’s the new normal.